Privacy Policy

PhonicFlow, a product of Etherwise ("Company", "we", "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI-powered call handling services ("Services").

**Account Information:** Business name, contact name, email address, phone number, business address, trade/industry, and payment information (processed by Paddle). **Call Data:** Inbound call recordings, transcripts, caller phone numbers, call duration, and call outcomes (booked, message taken, transferred). This data is necessary to provide our core service. **Usage Data:** How you interact with our dashboard and services, including login times, feature usage, and support interactions. **Customer Data:** Information about your customers that is captured during calls, including names, phone numbers, addresses, and service requests.

We use the information we collect to: - Provide and operate our AI call handling services - Process and book appointments on your behalf - Send SMS confirmations to your customers - Generate call summaries and reports - Improve our AI agent's accuracy and performance - Process payments and manage your subscription - Provide customer support - Send service-related communications

We share data with the following third parties as necessary to provide our Services: - **Vapi**: AI voice platform that powers our call handling - **Paddle**: Payment processing, billing, invoicing, and sales tax (Merchant of Record) - **Calendar/Dispatch integrations**: Google Calendar, Housecall Pro, ServiceTitan, Jobber, or whichever tool you connect - **SMS providers**: To send booking confirmations and notifications We do not sell your personal information or your customers' information to third parties.

We retain your account data for as long as your account is active. Call recordings and transcripts are retained for 90 days unless you request earlier deletion. After account cancellation, we delete your data within 30 days, except where retention is required by law.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings, though some site features may not function properly.

Depending on your jurisdiction, you may have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your data - Opt out of certain data uses - Request a copy of your data in a portable format To exercise these rights, contact us at support@phonicflow.ai.

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To make a CCPA request, email support@phonicflow.ai.

Our Services are designed for business use and are not directed at individuals under 18. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last Updated" date at the top indicates when changes were last made.

For privacy-related questions or requests, contact us at: PhonicFlow (a product of Etherwise) Email: support@phonicflow.ai Phone: (339) 213-7169